SHIPPING
POSTAGE PRICE
Shipping within the UK: Free Delivery
Shipping within the EU: £10
Shipping within America & Canada: £15
Shipping within Australia: £20
Rest of the World: £30
Busy periods such as national bank holidays may also affect delivery times. We do not process orders on national holidays, we advise you to order in advance to avoid any delays.
Orders within the UK ship via Royal Mail/DHL (fully tracked) and typically arrive 2-3 business days after production. If we are experiencing a high volume of orders, shipments may be delayed. If you still haven't received your order in relation to the delay, we will contact you via email. In some circumstances, orders can be combined to save on shipping costs. To combine multiple orders, email studio@robertjesse.co.uk as soon as possible after placing your order.
TAX, DUTIES & CUSTOMS
All countries outside of the US may be subject to customs charges upon delivery into the destination country. Please note that these charges are the responsibility of the customer and are not covered by us. While we do our best to ensure smooth delivery, there may still be potential delays due to customs processes for which we cannot be held responsible.
CURRENCY FLUCTUATIONS
Payments are taken in GBP (£), if ordering abroad, the checkout may display your local currency. As exchange rates fluctuate, we cannot control the exchange rate at the time of purchase and at the time of return. We will not be liable for currency fluctuations, should there be a difference, it will be very small.
YOUR RIGHTS: Nothing in these terms will affect your statutory legal rights.
RETURNS
UK RETURNS
If you are a UK customer, here’s how to return your order:
Email our customer service to notify us of your return.
Send your order back in its original, brand-new condition and packaging to:
Unit7-019, Thames-side Studios, Harrington Way, London, SE18 5NR, United Kingdom.
(Please note, you are responsible for the shipping costs.)Once we receive your order, we will inspect it before confirming your refund.
Please allow up to 14 days for your refund to be processed.
*You have 14 days from the date you receive your order to send it back.
**If the garment shows any signs of being worn or is stained, we will not be able to process a refund.
For archive, 1/1, Alterations to garments based on the customer's needs. and sale garments, Robert Jesse is unable to accept refunds.
US RETURNS
If you are a US customer, here’s how to return your order:
Email our customer service to notify us of your return.
We will generate a shipment label for you to drop off at your local drop-off point. Before we send you the label, you’ll need to complete the shipping payment via the link we send you.
Once we receive your order, we will inspect it before confirming your refund.
Please allow up to 14 days for your refund to be processed.
*You have 14 days from the date you receive your order to send it back.
**If the garment shows any signs of being worn or is stained, we will not be able to process a refund.
Please note that any duties and taxes paid at the time of delivery cannot be refunded. This means that while we can assist with the return process and refund the cost of the item itself, we are unable to refund any customs duties or taxes that were paid upon the original import of the item into the US.
INTERNATIONAL RETURNS
If you are outside the UK and US, here’s how to return your order:
Email our customer service to notify us of your return.
We will generate a shipment label for you to drop off at your local drop-off point. Before we send you the label, you’ll need to complete the shipping payment via the link we send you (pricing varies depending on your location).
Once we receive your order, we will inspect it before confirming your refund.
Please allow up to 14 days for your refund to be processed.
*You have 14 days from the date you receive your order to send it back.
**If the garment shows any signs of being worn or is stained, we will not be able to process a refund.
Please note that any duties and taxes paid on delivery cannot be refunded.